Welcome to The CaYuen Workshop
Thank you for your patronage.
If your order includes made-to-order items, the estimated lead time shown with the selected product option is the time needed to craft your piece before it ships. Each item is made individually, and I’ll update your order as it moves through the Workshop.
If I encounter a significant delay while crafting your order-such as waiting on a specific brush knot or another specialty component-I’ll update your order status and send you a progress update. That way, you’ll always know where your order stands and what to expect next.
Have a question? The quickest way to reach me is to reply directly to any email you’ve received about your order. If you prefer, you can also use the Contact Us page.
To help ensure word from the House can reach you, please add “@cayuenworkshop.com” to your safe senders list. Most messages receive a reply within one business day. If you haven’t heard from me by then, please check your spam or junk folder-correspondence from the House sometimes finds it’s way there.
Until then, the House will be hard at work. Thank you for your patience and for keeping the tradition of wet shaving alive.