Return & Cancellation Policy
Order Cancellations
Orders may be cancelled within 24 hours of purchase or before the item ships, whichever occurs first.
Once an order has shipped, it cannot be cancelled.
Reporting an Issue
If there is any concern with your order, you must contact me within 7 days of delivery.
This window allows me to properly assess the item while it is still in the same condition in which it arrived.
Issues reported after 7 days are outside the inspection window and cannot be accepted.
Return Eligibility
If a return is approved, the item must be:
• Returned within 30 days of delivery
• In its original condition, unaltered and undamaged
• Securely packaged to prevent additional damage in transit
No refund will be issued until the returned item is received and inspected.
In clear-cut cases of confirmed defect, I may choose to offer a replacement or waive the physical return at my discretion.
In all other cases, the item must be returned.
Return Shipping Costs
The buyer is responsible for all return shipping costs unless otherwise agreed.
If I provide a prepaid return label, it applies only to domestic U.S. returns.
Customers using reshippers or freight forwarders are responsible for all international return postage.
Lost or Damaged Packages
All orders are shipped with insurance.
If a package is lost or damaged in transit:
• I will assist you in filing an insurance claim
• Claims for loss or damage must be filed by the recipient
• Reimbursement is issued by the carrier or insurer according to their policies
Contact
If you have any questions regarding shipping, returns, or order issues, please use the contact form on the website or reply to your order confirmation email.